Customer Service Representative 2

SunSoft Online • Tucson, AZ

2d • Onsite

About The Position

We are seeking three dependable, professional, and motivated Customer Service Representatives to support the Arizona Department of Economic Security (AZDES) within the Division of Benefits and Medical Eligibility (DBME) in Tucson. In this role, you will act as a vital point of contact for the community, helping individuals navigate public services with empathy, clarity, and professionalism.

Requirements

• Must be a US Citizen. Visa sponsorship (H1B, OPT, etc.) is not available.
• You must currently reside in the Tucson, AZ area at the time of application.
• Your current city and state MUST be explicitly listed at the top of your resume.
• You must be available for an in-person interview within 1 week of submission and able to start work within 2 weeks of an offer.
• Minimum of a High School Diploma or GED.
• Previous experience in a dedicated customer service, retail, or call center environment.
• Must be willing to undergo a comprehensive background check and drug screening via HireRight prior to starting.

Nice To Haves

• Bilingual in English and Spanish is highly desired but not required.

Responsibilities

• Provide exceptional customer service by answering high-volume inquiries, resolving concerns, and guiding applicants through agency processes.
• Evaluate and de-escalate complex customer service complaints or issues efficiently.
• Strictly follow established state agency guidelines, policies, and protocol.
• Maintain accurate data entry and documentation in internal state systems.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED