Customer Service Representative 1

Leupold + Stevens, Inc. • Beaverton, OR

6d • $21 - $24 • Onsite

About The Position

For over 100 years, Leupold and Stevens has manufactured high-quality products in the USA, operating out of their Oregon-based factory to produce innovative, battle-proven optics for hunters, shooters, law enforcement officers, and military personnel. The company is committed to ensuring its products perform for life. Leupold and Stevens is described as 'American to the Core' with a passion for product excellence and uncompromising quality. They foster a collaborative, high-performance culture where team players with innovative ideas and a sense of urgency thrive.

Requirements

• High school diploma or equivalent and 1-2 years in Customer Service related fields required. An equivalent combination of education and experience may be considered.
• Ability to respond efficiently and courteously to customer queries.
• Ability to coordinate multiple processes to support customer needs and requirements.
• Strong interpersonal, customer service and troubleshooting skills.
• Experience with Microsoft Office Suite applications including Word, Excel and Outlook.
• Ability to multitask as needed.
• Ability to practice effective communication via email, instant messages, and/or phone calls.

Nice To Haves

• Basic knowledge of shooting sports, optical products, firearms applications and related retail operations encouraged, but not required.

Responsibilities

• Provides information and routine support to accounts on the order and shipment of Company products.
• Prepares, enters, tracks, and expedites sales orders.
• Investigates, resolves, and follows up on customer complaints and requests for informational clarification and service.
• Addresses general product-related inquiries from customers.
• Provides data and information to support the sales planning process.
• Coordinates cross-functionally to track purchase orders and troubleshoot issues.
• Works with accounting to resolve credit issues. Maintains data for reconciliation of customer accounts. Negotiates with Distributor accounts as necessary to resolve credit/payment issues.
• Completes, maintains, and processes pertinent paperwork and records.
• Provides overflow support services to other departments or dealer service groups as necessary.

Benefits

• affordable health and dental insurance
• a strong commitment to training and professional development including an internal skills development program for all manufacturing team members
• a generous tuition reimbursement program
• company contributions up to 8% of base pay into a 401K retirement account
• profit sharing
• great product discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED