Customer Service Representative 1

Connecticut Water Service, Inc.•Saco, ME

6d•$21 - $34•Hybrid

About The Position

We have an opening in our Customer Service department for a Customer Service Representative 1. We are passionate about the environment while delivering life sustaining, high quality water service to families and communities. We embrace progress, provide training & development to inspire success in every aspect of our business and culture. In addition, we provide a competitive benefits package and 401(K). This is a hybrid work opportunity, meaning that employees are eligible to work remotely for part of the work week, dependent on job function and business needs. The Customer Service Representative 1 (CSR 1) is responsible for delivering high-quality customer service by professionally and efficiently responding to customer inquiries and resolving issues. This role involves arranging services, providing emergency response support, reviewing customer account history, and assisting with inquiries related to transfers, billing, and collections. CSR 1 also supports Field Service workers by accessing customer information and entering notes to facilitate customer service.

Requirements

High School Diploma
0-1 years experience

Responsibilities

Deliver excellent customer service through answering incoming calls, emails and written correspondence that come through the call center.
Address inquiries and complaints about transfers, billing, service issues, collections, and payments; create work orders.
Access, review and edit (if needed) customer records to resolve issues and provide accurate information.
Assist Field Service workers by retrieving customer information and adding notes to support service responses, scheduling appointments if necessary.
Use the Customer Information System (CIS) to access data and generate reports.
Follow all safety standards (e.g., company manual, OSHA).
Become familiar with regulatory commission standards and regulations
Perform additional tasks as assigned.