Contact Center - CSR-1 - Customer Service Representative 1

Wellcove/CHCS-Services • Pensacola, FL

1d • Remote

About The Position

This job provides customer service in a call center environment by primarily receiving and responding to telephone inquiries from policyholders, beneficiaries, providers, agents, or others for information concerning insurance policies. Wellcove is the nation’s leading full-service senior market solutions provider for over 25 years, focusing on long-term care and Medicare Supplement plans, as well as accident & health, disability, and supplemental health insurance programs. The team provides individuals and their families with peace of mind knowing their insurance needs will be met in a thoughtful, efficient manner through dedicated associates, innovative solutions, and state-of-the-art technology.

Requirements

• High school diploma or general education degree (GED); and six months related call center experience and/or training.
• Collaborative team spirit.
• Accountable and able to work remotely and independently.
• Able to pass background screening and drug tests pre and post hire – includes THC
• Verification of high school, GED, or college diploma upon request.
• Timely responses from three professional references.
• Able to provide a dedicated remote work location free from background noises, interruptions, and desk clutter.
• Able to provide an ongoing reliable internet connection and access to a smart phone for Multi Factor Authentication and communication purposes.

Nice To Haves

• Associate’s degree
• Experience with Long Term Care Insurance preferable in a Call Center setting
• 2 years related call center and customer service experience

Responsibilities

• Provides information and assistance to providers, agents, policyholders, and others by responding to telephone inquiries from CHCS third third-party administrator clients to include Medicare Supplement and Life Policies.
• Accurately provide information regarding various insurance questions (i.e., verification of benefits, claims status) by accessing and updating software system data within company response standards.
• Provides service and follow-up on insurance questions by researching company records to obtain information requested by customer, performing routine transactions, and retrieving results from an online terminal.
• Maintains working knowledge base of all company products and services.
• Complying with company regulations regarding Privacy, confidentiality, and private health information.
• Providing written and oral communication to policyholders, agents, providers, and others regarding inquiry status and resolution.
• Initiate and complete Call Tracks, checklists, and supportive clerical responsibilities as necessary.
• Ability and Flexibility to work various shifts as required.
• Able to type speed of 30 wpm with 95% accuracy rate.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED