Customer Service Contact Center -CSR 1

Bobby Dodd Institute•College Park, GA

2d•Onsite

About The Position

This role involves answering inbound and/or placing outbound calls professionally, responding to customer inquiries, and researching required information using available resources. The CSR will provide customers with product and service information, enter customer information, and process orders, forms, and applications. Additionally, the role requires identifying and escalating priority issues, including complaints, and routing calls to the appropriate resource. A key aspect of this position is the strict adherence to HIPPA guidelines to protect all personal health information at all times, and to follow company core values and mission. Candidates must be able to pass a skills assessment during the recruitment/hiring process.

Requirements

Proficient in Microsoft Office
Knowledge of customer service principles and practices.
Strong data entry/keyboard skills.
Knowledge of administration and clerical processes.
Excellent active listening and interpersonal skills.
Excellent verbal and written communication skills.
Strong attention to detail and organizational skills.
A passion for delivering an excellent customer experience.
Must have a "can do" attitude and strong work ethic.
Ability to work independently as well as in a team.
High School Diploma, GED, or equivalent experience.
Ability to pass skills assessment during the recruitment/hiring process.

Nice To Haves

1+ years of experience in a fast-paced customer service role requiring the ability to handle multiple tasks at various stages of completion.
Previous experience requiring clear and calm communication by phone.
Previous experience requires the ability to effectively use the computer system and maintain good records.

Responsibilities

Answer inbound and/or place outbound calls professionally.
Respond to customer inquiries.
Research required information using available resources.
Provide customers with product and service information.
Enter customer information.
Process orders, forms, and applications.
Identify and escalate priority issues, including complaints.
Route calls to the appropriate resource.
Comply with all HIPPA guidelines to Protect all personal health information at all times.
Follow company core Values and Mission.
Pass required background drug screening.
Follow all Attendance & Performance metrics.
All other duties as assigned by management.