Customer Service Represent / Dispatcher / Assistant Operations Manager
JEFFCO LLC•Cecil Township, PA
•Onsite
About The Position
This is a high-impact, multi-faceted office position reporting directly to our President & COO, Jeffrey L. Davidson. You will be the operational backbone of our daily service business — managing customer calls, dispatching field technicians, monitoring job progress, processing payroll, and supporting service operations management.
Requirements
- Minimum 2 years of hands-on Service Titan experience — dispatching, scheduling, and invoicing
- Minimum 2 years of experience in a plumbing service company environment
- Proven customer service and customer relations skills in a trades or home services setting
- Experience with field dispatch coordination and technician scheduling
- Payroll or time sheet processing experience
- Strong written and verbal communication, organization, and multi-tasking skills
- Proficiency with Microsoft Office — Word, Excel, and Outlook
Responsibilities
- Answer and manage all incoming customer service calls and inquiries
- Dispatch and schedule plumbing technicians daily using Service Titan
- Monitor field technicians in real time and track job progress throughout the day
- Process weekly technician payroll and maintain accurate time and attendance records
- Prepare invoices, work order closings, and management reports in Service Titan
- Support the President & COO in daily service operations and coordination
Benefits
- 401(k) matching
- Bonus based on performance
- Competitive salary
- Employee discounts
- Opportunity for advancement
- Paid time off
- Training & development
- Tuition assistance
- health insurance options
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
