Customer Service Dispatcher

Simon Roofing•Youngstown, OH

6h•Remote

About The Position

Simon Roofing is a leader in the Commercial Roofing Industry, currently seeking a Customer Service professional to join our growing dispatch team. The successful candidate will possess strong organizational and problem-solving skills, have great attention to detail, and the ability to effectively prioritize and multi-task.

Requirements

High School Diploma or Equivalent required
Ability to work afternoon shift, 11AM – 8PM, and Rotating Weekends.
Ability to be part of an after-hours, on-call rotation (additional compensation).
Ability to work from home effectively; high-speed internet, designated work area free from distraction (we will provide all the IT equipment necessary to do the job).
Ability to self-motivate, stay focused and work independently.
Knowledge in Microsoft Office (Excel, Word, and Outlook) and database software.
Customer Service Oriented.
Team-oriented, energetic, enthusiastic, self-motivated and a good work ethic.
Good verbal and written communication skills.
Must pass a pre-employment drug test and background screening.
Authorized to work in the US.

Nice To Haves

Some College Preferred

Responsibilities

Receive incoming calls and emails from Internal and External Customers
Generate Work orders that communicate information and requirements per the customer's specifications.
Dispatch service calls (work orders) to the appropriate service technician/branch in a timely fashion
Communicate roofing estimates to customers to obtain approval for service work.
Provide support to service technicians for all service branches.
Complete special projects as assigned by management.
Assist other departments in downtime through cross-training.