Dispatcher/Customer Service Coordinator

Hutchinson • Hammonton, NJ

2d • Onsite

About The Position

Hutchinson Plumbing, Heating and Cooling is seeking a highly skilled Customer Service Coordinator/Dispatcher to join their team at their Cherry Hill, NJ location. This role involves scheduling and dispatching HVAC Service and Plumbing Technicians, optimizing routes, answering customer calls, providing exceptional customer service, and accurately entering ticket information. The position also includes creating dispatch numbers for parts orders, following up on these orders, and scheduling appointments for part installation. The company offers a fun, family-oriented work environment with opportunities for professional, personal, and financial growth.

Requirements

• A minimum of two years office/customer service experience
• A professional appearance
• Excellent interpersonal skills with the ability to interact with all types of customers
• Strong customer service attitude
• Ability to plan and schedule work rather than just react
• Ability to "think on your feet" to provide customers with needed information for their specific installation or repair
• Ability to work as part of a team
• Strong computer skills with a good knowledge of Microsoft Office
• Ability to learn customer service management and scheduling/dispatch software

Nice To Haves

• Dispatch experience is preferred

Responsibilities

• Scheduling and dispatching HVAC Service and Plumbing Technicians
• Reviewing and optimizing routes
• Answering incoming phone calls from existing customers
• Providing exceptional customer service
• Ensuring all ticket information is entered correctly in the computer
• Creating dispatch numbers for all parts ordered
• Following up on part orders
• Scheduling appointments for part installation

Benefits

• Monthly bonus plan
• Incentive plans
• Medical coverage
• Dental coverage
• Vision coverage
• Prescription drug coverage
• Company supplied life insurance
• Paid vacation
• Paid holidays
• 401(k) plan with employer match

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed