Customer Service Rep (09370)
About The Position
Wow 1st (DBA), a locally owned and operated franchise, is hiring a Customer Service Rep to support customers and help deliver fresh, fast, hot products. The role is described as a customer-facing position focused on responding to inquiries, resolving complaints, and helping customers have a positive experience. The representative processes orders, returns, and exchanges; coordinates with other departments; maintains product knowledge; documents customer interactions in a CRM system; and escalates complex issues to management. The role also participates in team meetings and training, contributes ideas to improve customer service, and works toward performance goals and quality standards.
Requirements
- Strong verbal and written communication skills.
- Interpersonal skills and ability to work with customers from diverse backgrounds.
- Problem-solving abilities.
- Comfort navigating computer systems.
- Experience with CRM software.
- Ability to multitask in a fast-paced environment.
- Math skills.
- Ability to remain calm under pressure and manage conflicts.
- Attention to detail.
- Ability to work as part of a team and independently.
- Flexibility to adapt to changing priorities.
- High school diploma or equivalent.
- Previous customer service experience is welcome but not required.
Responsibilities
- Respond to customer inquiries and provide information.
- Resolve customer complaints and concerns.
- Process orders, returns, and exchanges.
- Coordinate with other departments to meet customer needs.
- Maintain knowledge of the company's offerings.
- Document customer interactions in the CRM system.
- Identify complex issues and escalate them to management when appropriate.
- Participate in team meetings and training sessions.
- Contribute ideas to improve customer service practices.
- Meet performance goals and maintain quality standards.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
