Customer Service Rep(04768) - 900 A Eisenhower Blvd.

Domino's Franchise•Harrisburg, PA

1d•Onsite

About The Position

The Customer Service Rep provides friendly customer service while taking and processing orders, preparing high-quality pizzas, and supporting daily store operations. The role includes cash handling, addressing customer concerns, upselling, food preparation and portion control, maintaining hygiene and food safety, and cleaning. Team members receive in-store training and support from a manager or teammate. Domino’s describes opportunities for career growth, including advancement to management and franchise ownership.

Requirements

Ability to comprehend and give correct written instructions.
Ability to communicate verbally with customers and co-workers, including by telephone.
Ability to add, subtract, multiply, and divide accurately and quickly; a calculator may be used.
Ability to make correct monetary change.
Verbal, writing, and telephone skills to take and process orders.
Motor coordination and eye-hand coordination to make precise movements quickly and accurately.
Ability to use a computer keyboard or touch screen to enter orders.
Ability to stand for most tasks and walk short distances.
Ability to lift deliveries weighing up to 50 pounds and place cases on shelves up to 72 inches high.
Ability to carry supplies, including pizza sauce weighing 30 pounds and trays of pizza dough weighing approximately 12 pounds each.
Ability to push and pull trays on dollies, climb stairs or a ladder infrequently, and perform bending, crouching, squatting, reaching, and continuous hand tasks.
Ability to work in varying and sometimes adverse weather, changing temperatures, cramped spaces, and areas with food odors, cornmeal dust, hot surfaces, sharp edges, and moving mechanical parts.
Ability to talk and hear on the telephone, use near- and mid-range vision, perceive depth, and distinguish hot from cold surfaces.
Ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality standards, deal with people, analyze and compile data, and make judgments and decisions.

Responsibilities

Demonstrate a friendly, positive attitude and strong customer service skills.
Take orders over the phone and in person; receive and process telephone orders.
Address customer concerns and communicate with customers and co-workers to process orders.
Handle cash and provide correct monetary change.
Upsell products.
Prepare high-quality pizzas and other products, including shaping pizza dough.
Maintain food and portion control, hygiene, and food safety.
Operate store equipment and enter orders using a computer keyboard or touch screen.
Stock ingredients and supplies from the delivery area to storage, work areas, and the walk-in cooler.
Receive and process orders and complete inventory and associated paperwork.
Clean equipment and the facility, perform general cleaning duties, and remove trash.
Work independently and with others while meeting quality standards and handling work-related stress.