Customer Service Rep(03544) - 269 West Park Avenue

Domino's Franchise•Long Beach, NY

About The Position

The Customer Service Rep performs general store team member duties, including operating equipment; stocking ingredients from delivery areas into storage, work areas, and the walk-in cooler; preparing products; receiving and processing telephone orders; taking inventory and completing related paperwork; and cleaning equipment and the facility approximately daily. The role requires processing orders with customers and co-workers by phone and in person, entering orders by computer keyboard or touch screen, handling payments, and working in varied store and outdoor conditions.

Requirements

Ability to comprehend and give correct written instructions.
Verbal, writing, and telephone skills to take and process orders.
Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person.
Ability to add, subtract, multiply, and divide accurately and quickly; a calculator may be used.
Ability to make correct monetary change.
Motor coordination between eyes and hands/fingers to make precise movements rapidly and accurately.
Ability to enter orders using a computer keyboard or touch screen.
Ability to work in varying and sometimes adverse weather conditions when removing trash and performing other outside tasks.
Ability to work in store temperatures ranging from 36 degrees in the cooler to 90 degrees and above in some work areas, with sudden temperature changes.
Ability to work around food odors, cornmeal dust, cramped quarters including the walk-in cooler, hot surfaces and tools from an oven up to 500 degrees or higher, sharp edges, and moving mechanical parts.

Responsibilities

Operate store equipment.
Stock ingredients from delivery areas to storage, work areas, and the walk-in cooler.
Prepare products.
Receive and process telephone orders.
Take inventory and complete associated paperwork.
Clean equipment and the facility approximately daily.
Communicate with customers and co-workers to process orders by phone and in person.
Enter orders using a computer keyboard or touch screen.
Make correct monetary change.
Remove trash and perform other outside tasks.