Customer Service Rep (02729)- 3108 S Kingshighway
About The Position
MBR Management, a locally owned Domino’s franchise, is seeking a friendly, customer-focused Customer Service Representative for its 3108 S Kingshighway location in St. Louis. The representative serves as a first point of contact for customers and provides timely, professional assistance to support customer satisfaction. The role involves responding to inquiries, resolving concerns, processing orders and transactions, maintaining accurate customer records, and collaborating with other departments and team members. Flexible hours, including weekends and holidays as needed, may be required.
Requirements
- Excellent verbal and written communication skills, with the ability to convey information clearly and effectively.
- Strong problem-solving abilities and a proactive approach to addressing customer needs.
- Proficiency in customer service software and basic computer skills.
- Ability to multitask and prioritize in a fast-paced environment.
- Empathy and patience when dealing with challenging situations.
- High school diploma or equivalent.
- Ability to work flexible hours, including weekends and holidays as needed.
- Strong attention to detail and accuracy in data entry and order processing.
Nice To Haves
- Previous customer service experience preferred.
Responsibilities
- Respond to customer inquiries by phone, email, and in person in a timely and professional manner.
- Address and resolve customer complaints and concerns with empathy and efficiency.
- Process orders, refunds, and exchanges accurately and promptly.
- Maintain current knowledge of products, services, and company policies to provide accurate information.
- Collaborate with other departments to ensure customer issues are fully resolved.
- Document customer interactions and update customer records in service software.
- Identify and escalate complex issues to appropriate team members or management when necessary.
- Contribute to a positive and supportive team environment.
Benefits
- Flexible hours
- Competitive wages
- Employee discount on all food items
- Advancement opportunities
- Paid training
- Bonus structure
- Health insurance offered to full-time drivers after 60 days of employment
- Dental insurance offered to full-time drivers after 60 days of employment
- Vision insurance offered to full-time drivers after 60 days of employment
- Voluntary accident coverage and critical illness coverage offered to full-time drivers
- Flexible Spending Accounts offered to full-time drivers
- Ability to contribute to a 401(k) offered to full-time drivers
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
