Customer Service Rep(07212) - 1965 River Rd

Domino's Franchise • Eugene, OR

1d

About The Position

The Customer Service Rep role is an hourly store team member position. Team members operate equipment, stock and prepare ingredients and products, receive and process telephone orders, take inventory, complete related paperwork, and clean the equipment and facility. Orientation and training are provided on the job.

The position requires communicating with customers and coworkers in person and by telephone, following written instructions, accurately handling calculations and monetary change, and entering orders by computer keyboard or touch screen. Work may involve varying weather conditions during outside tasks; temperatures ranging from 36°F in the cooler to 90°F or above in some areas; food odors, cornmeal dust, cramped spaces, hot surfaces and tools, sharp edges, and moving mechanical parts.

Most tasks are performed standing, with short-distance walking and some desk work for paperwork. Physical activities include handling deliveries weighing up to 50 pounds, carrying supplies, pushing or pulling trays on dollies, occasional climbing, bending, crouching, and continuous reaching and hand use. The role also requires coordination and precise movements when preparing products and using equipment.

The description additionally outlines duties and requirements for team members in driver or store management positions, including delivering products by car, making deliveries and distributing flyers, holding a valid driver's license with a safe driving record, and having access to an insured vehicle. These duties apply only to those positions.

Requirements

• Ability to comprehend and give correct written instructions.
• Ability to communicate verbally with customers and coworkers to process orders over the phone and in person.
• Ability to add, subtract, multiply, and divide accurately and quickly, using a calculator if needed.
• Ability to make correct monetary change.
• Verbal, writing, and telephone skills to take and process orders.
• Motor coordination between eyes and hands/fingers to make precise movements rapidly and accurately.
• Ability to enter orders using a computer keyboard or touch screen.
• Ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet quality control standards, deal with people, analyze and compile data, and make judgments and decisions.
• Ability to handle physical tasks including lifting deliveries weighing up to 50 pounds, carrying supplies, pushing or pulling trays, and reaching, bending, crouching, and occasional climbing.
• For driver positions: valid driver's license with a safe driving record meeting company standards, access to an insured vehicle for delivery, and ability to navigate maps, addresses, and adverse terrain.

Responsibilities

• Operate all equipment.
• Stock ingredients from the delivery area to storage, work areas, and the walk-in cooler.
• Prepare products.
• Receive and process telephone orders.
• Take inventory and complete associated paperwork.
• Clean equipment and the facility approximately daily.
• Communicate with customers and coworkers to process orders in person and by telephone.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed