Customer Service Rep (01228) - 701 Olds St

Domino's Franchise • Jonesville, MI

1d • Onsite

About The Position

The Customer Service Rep provides friendly, positive service while taking and processing orders, addressing customer concerns, handling cash, and preparing Domino’s products. The role includes making high-quality pizzas, controlling food portions, following hygiene and food-safety practices, preparing food, and completing general cleaning duties. Team members receive in-store guidance and training from a manager or teammate. The position may be part-time or full-time, and the description notes opportunities to advance from customer service to management and franchise ownership.

Requirements

• Ability to comprehend and give correct written instructions.
• Ability to communicate verbally with customers and co-workers to process orders over the phone and in person.
• Ability to add, subtract, multiply, and divide accurately and quickly; a calculator may be used.
• Ability to make correct monetary change.
• Verbal, writing, and telephone skills to take and process orders.
• Motor coordination between eyes and hands or fingers to make precise movements rapidly and accurately.
• Ability to enter orders using a computer keyboard or touch screen.
• Ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet quality-control standards, deal with people, analyze and compile data, and make judgments and decisions.
• Ability to stand for most tasks and walk short distances for short durations.
• Ability to unload deliveries using a hand truck, including lifting cases weighing up to 50 pounds and stacking them on shelves up to 72 inches high.
• Ability to carry supplies, including cans weighing 3 pounds 7 ounces, occasional pizza sauce weighing 30 pounds, and pizza dough trays weighing approximately 12 pounds each.
• Ability to push or pull trays on dollies; moving a stack of trays may require up to 7.5 pounds of force.
• Ability to infrequently navigate stairs or climb a ladder.
• Ability to bend forward at the waist, crouch or squat occasionally, and reach continuously in different directions.
• Ability to use hands continuously, with frequent use of one or both hands; shaping dough requires frequent and forceful use of the forearms and wrists.
• Ability to sense, talk, and hear on the telephone; near- and mid-range vision for most in-store tasks; depth perception; and ability to distinguish hot from cold surfaces.
• Ability to work in varying and sometimes adverse weather, changing temperatures, food odors, cornmeal dust, cramped spaces including a walk-in cooler, and around hot surfaces or tools, sharp edges, and moving mechanical parts.

Responsibilities

• Demonstrate a friendly, positive attitude and strong customer service skills.
• Take orders over the phone and in person; receive and process telephone orders.
• Address customer concerns.
• Handle cash and make correct change.
• Upsell products.
• Make high-quality pizzas and prepare other products.
• Control food portions and follow hygiene and food-safety practices.
• Operate store equipment.
• Stock ingredients and supplies from delivery areas to storage, work areas, and the walk-in cooler.
• Take inventory and complete associated paperwork.
• Clean equipment and the facility approximately daily, and perform general cleaning duties.
• Communicate with customers and co-workers to process orders.
• Perform outside tasks, including removing trash.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed