CSR - Customer Service Rep

Go Green Plumbing, Heating, Air & Electrical • Greensboro, NC

3d • Onsite

About The Position

This role focuses on transforming incoming customer inquiries into scheduled service appointments and initiating outbound calls to secure service and maintenance appointments. The representative will utilize call scripts effectively, ensuring clarity, persuasiveness, and a genuine tone. Key responsibilities include addressing customer requests promptly, solving problems efficiently, and enhancing brand loyalty. Building strong customer relationships to foster repeat business and engaging in ongoing training to improve call conversion rates and outbound calling techniques are also crucial. The role requires following company guidelines for resolving customer complaints and maintaining an updated customer database. Coordination with the on-call dispatch team is also necessary.

Requirements

• Proven track record in customer service.
• IT competent; good typist and proficient with phone systems.
• Highly organized with exceptional follow-through abilities.
• Strong verbal and written communications.
• Ability to build trust and demonstrate empathy.
• Personality that blends well with a fast-paced, goal-driven environment.
• Competitive individual contributor who also loves to win as a team.
• Highly motivated, flexible and great attitude on life.

Responsibilities

• Transform incoming customer inquiries into scheduled service appointments.
• Initiate outbound calls to secure service and maintenance appointments.
• Utilize call scripts effectively, ensuring clarity, persuasiveness, and a genuine tone.
• Address customer requests promptly, solve problems efficiently, and enhance brand loyalty.
• Maintain professionalism and build strong customer relationships to foster repeat business.
• Engage in ongoing training to improve call conversion rates and outbound calling techniques.
• Follow the company's guidelines for swiftly and positively resolving customer complaints.
• Keep the customer database updated with accurate and comprehensive information.
• Coordinating with on call dispatch team members as necessary.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed