SHS-CUSTOMER SERVICE REP

Sparrow • East Lansing, MI

1d • Onsite

About The Position

To provide enhanced customer service to our patients by providing balance information. Motivating our customers to pay self-pay balances while promoting patient satisfaction.

Requirements

• Minimum one (1) year experience Hospital or Professional billing, insurance or collections in a healthcare setting.
• Good written and verbal communication skills.
• Strong interpersonal skills.
• Ability to explain billing and motivate patients to pay self-pay balances while promoting patient satisfaction.
• Occasional contact with disturbed and/or argumentative patients and families.
• Demonstrates ability to use a keyboard to perform the essential duties of the job.
• Must possess strong analytical thinking and customer service skills.

Nice To Haves

• Testing will be used to identify strongest candidates.

Responsibilities

• Responds to patient inquiries received regarding Sparrow Health System hospital and professional self-pay account balances.
• Researches balances, refunds, payments, denials and adjustments as requested.
• Updates demographic and insurance information for claims submission with corrected information received through EPIC. Completes adjustment transactions as necessary.
• Establishes payment plans according to Sparrow Policy. Mail itemized statements to patients upon request. Researches and screens both clinical and billing disputes and tracks accounts to resolution.
• Accepts payments and processes refunds for patients in Epic and through RePay computerized program.
• Completes limited insurance verification in available electronic eligibility verification systems.
• Assists patients with application process for Medicaid, Charity Care, Crime Victims and Auto Assigned Claims.
• Assists with training of new team members as necessary.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED