Customer Service Rep (7364)

Domino's Franchise•Idaho Falls, ID

About The Position

Wow 1st (DBA), a locally owned and operated franchise, is seeking a Customer Service Rep to help serve the community. The role is the friendly face and voice of the company, assisting customers, answering inquiries, resolving complaints, and supporting a positive customer experience. The representative processes orders, returns, and exchanges; coordinates with other departments; maintains customer interaction records in a CRM system; and escalates complex issues to management. The role also includes collaborating with the customer service team, participating in training, contributing ideas to improve customer service, and meeting performance goals and quality standards.

Requirements

Strong verbal and written communication skills.
Strong interpersonal skills and the ability to interact with customers from varied backgrounds.
Problem-solving abilities.
Comfort navigating computer systems.
Experience with CRM software.
Ability to multitask in a fast-paced environment.
Math skills.
Ability to remain calm under pressure and manage conflicts.
Attention to detail.
Ability to work both collaboratively and independently.
Flexibility to adapt to changing priorities.
High school diploma or equivalent.

Nice To Haves

Previous customer service experience.

Responsibilities

Respond to customer inquiries and provide information about products and offerings.
Resolve customer complaints and concerns.
Process orders, returns, and exchanges.
Coordinate with other departments to address customer needs.
Maintain records of customer interactions in the CRM system.
Identify complex issues and escalate them to management when appropriate.
Participate in team meetings and training sessions.
Contribute ideas to improve customer service practices.
Meet performance goals and maintain quality standards.

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