Domino's Customer Service Rep(06346) - 2100 N. Rock Road, Suite 600

Domino's Franchise•Derby, KS

13h•Onsite

About The Position

The Customer Service Rep accurately takes and processes orders and transactions in person or by phone and provides outstanding customer service. The role checks products against quality standards, supports the restaurant by performing other workstation duties, and complies with Domino’s uniform, appearance, and operations standards, as well as applicable federal, state, and local laws and ordinances. This is a non-exempt, hourly position. Team members must be able to work scheduled or unscheduled shifts, including nights, weekends, and emergencies, and must be cross-trained to perform other restaurant workstation duties as needed. The role involves physical activity and exposure to varying temperatures, hot surfaces, sharp edges, moving mechanical parts, food odors, and cornmeal dust.

Requirements

Must be 16 years of age or older.
Possess basic math and problem-solving skills.
Have verbal, written, and telephone skills to take and process orders.
Be able to make correct monetary change.
Have motor coordination and eye-hand coordination to make precise, rapid movements.
Be able to use a computer keyboard or touchscreen to enter orders.
Be able to work alone and with others, perform repetitive tasks, work under stress, meet quality standards, deal with people, analyze and compile data, and make judgments and decisions.
Be able to work scheduled or unscheduled shifts, including nights, weekends, and emergencies.
Be cross-trained and able to perform other workstation duties as needed.

Nice To Haves

Bilingual ability in certain markets.

Responsibilities

Receive and process telephone orders.
Handle sensitive and confidential customer information responsibly.
Execute credit transactions.
Provide positive, professional customer service in person and by phone.
Work as part of a team by being punctual, supporting other workstations, and completing closing duties, including cleaning.
Contribute to an atmosphere of teamwork, energy, and fun.
Operate equipment and clean equipment and the facility daily.
Perform other assigned workstation duties, including making quality products, preparing ingredients and products, and taking orders.
Perform arithmetic accurately and quickly, and make correct monetary change.
Use a computer keyboard or touchscreen to enter orders.
Stock ingredients from delivery areas to storage, work areas, and the walk-in cooler.
Take inventory and complete associated paperwork.
Work scheduled or unscheduled shifts, including nights, weekends, and emergencies.
Cross-train and perform other workstation duties within the restaurant as needed.