Customer Service Rep(04443) - 19 South Race Street

Domino's Franchise • Georgetown, DE

2d • Onsite

About The Position

The Customer Service Rep works as part of a Domino’s store team, helping prepare and serve pizza and process customer orders. The role can be part-time or full-time and may offer opportunities to advance into management or other roles. On-the-job orientation and training are provided.

Store work includes operating equipment, stocking ingredients and supplies, preparing products, receiving and processing telephone orders, taking inventory, completing paperwork, and cleaning equipment and the facility. Team members communicate with customers and coworkers in person and by phone, enter orders using a computer keyboard or touch screen, and perform physical tasks throughout the day.

The work environment includes varying temperatures, food odors, cornmeal dust, cramped areas such as a walk-in cooler, hot oven surfaces and tools, sharp edges, and moving mechanical parts. Tasks are primarily performed standing, with frequent walking, reaching, bending, hand use, and occasional lifting, carrying, pushing, pulling, climbing, crouching, or squatting. Some duties involve handling deliveries and supplies weighing up to 50 pounds.

Requirements

• Must be 16 years of age or older.
• Comprehend and provide correct written instructions.
• Communicate verbally with customers and coworkers to process orders by phone and in person.
• Add, subtract, multiply, and divide accurately and quickly; a calculator may be used.
• Make correct monetary change.
• Have verbal, writing, and telephone skills to take and process orders.
• Have motor coordination to make precise movements rapidly and accurately.
• Be able to stand for most tasks and perform repeated reaching and hand tasks.
• Be able to lift and move supplies weighing up to 50 pounds.
• Be able to work alone and with others, perform repetitive tasks, work under stress, meet quality standards, deal with people, analyze and compile data, and make judgments and decisions.
• Be able to talk and hear on the telephone, use near and mid-range vision and depth perception, and differentiate between hot and cold surfaces.

Responsibilities

• Operate store equipment.
• Stock ingredients and supplies from the delivery area to storage, work areas, and the walk-in cooler.
• Prepare products.
• Receive and process telephone orders, and communicate with customers in person and by phone.
• Take inventory and complete associated paperwork.
• Clean equipment and the facility approximately daily.
• Enter orders using a computer keyboard or touch screen.
• Unload deliveries using a hand truck and move supplies to storage or shelves.
• Perform other store tasks, including occasional sign-price changes, wall washing, and maintenance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed