Customer Service Rep(05000) - 320 E Cass Street

Domino's Franchise•Tampa, FL

1d•Onsite

About The Position

A Domino’s Customer Service Representative serves customers in person and over the phone, handles orders and customer concerns, supports food preparation and pizza-making, and helps keep the store clean and stocked. The role offers in-store training and support, and may provide opportunities to progress into management or franchise ownership. The job may be part-time or full-time, and is presented as suitable for people seeking a second job or time for school and other activities.

Requirements

Ability to comprehend and give correct written instructions.
Ability to communicate verbally with customers and co-workers to process orders in person and over the phone.
Ability to add, subtract, multiply, and divide accurately and quickly, with a calculator if needed.
Ability to make correct monetary change.
Verbal, writing, and telephone skills for taking and processing orders.
Motor coordination between eyes and hands or fingers to make precise, rapid movements.
Ability to use a computer keyboard or touchscreen to enter orders.
Ability to perform the physical tasks described, including pushing or pulling trays and frequent reaching and hand use.

Responsibilities

Demonstrate a friendly, positive attitude and strong customer service skills.
Take orders over the phone and in person, and receive and process telephone orders.
Address customer concerns.
Handle cash and make correct monetary change.
Upsell products.
Prepare high-quality pizzas and other products.
Control food and portions and follow hygiene and food-safety practices.
Prepare food and stock ingredients from delivery areas into storage, work areas, and the walk-in cooler.
Operate equipment and use a computer keyboard or touchscreen to enter orders.
Take inventory and complete associated paperwork.
Clean equipment and the facility approximately daily, and perform general cleaning duties.
Communicate with customers and co-workers to process orders.
Perform physical tasks including pushing or pulling trays, occasionally navigating stairs or climbing a ladder, bending, crouching or squatting, reaching, and frequent hand and forearm use.