Customer Service Rep
AHU Technologies•Washington, DC
•Hybrid
About The Position
The Customer Service Representative will be responsible for providing exceptional service to customers, addressing inquiries, resolving issues, and ensuring a positive customer experience. This role requires excellent communication skills, a problem-solving attitude, and the ability to handle various customer interactions effectively.
Requirements
- 3 years of working experience as a Customer Service Rep.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
- Strong organizational and multitasking abilities.
- Excellent written and verbal communication skills.
- Ability to handle sensitive information with confidentiality.
- High School Diploma.
Nice To Haves
- Bachelor’s degree in IT, related field, or equivalent experience.
Responsibilities
- Respond to customer inquiries via phone, email, chat, or in-person in a timely and professional manner.
- Assist customers with product information, order status, or any account-related issues.
- Resolve customer complaints and issues efficiently and empathetically, following agency procedures.
- Maintain up-to-date knowledge of products, services, and agency policies to provide accurate information.
- Process transactions, returns, and exchanges according to agency guidelines.
- Collaborate with other departments to address and resolve complex issues.
- Provide feedback to management on recurring customer concerns and suggest improvements.
- Stay informed about industry trends and best practices to enhance customer service quality.
- Perform other duties as assigned to support the customer service team.
Benefits
- Flexible work from home options available.
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
