Customer Service Rep (09240) - 2601 N Mesa St

Domino's Franchise•El Paso, TX

About The Position

The Customer Service Rep works as part of a Domino’s store team to prepare and serve orders, assist customers, and keep the store and equipment clean. The role may be part-time or full-time and offers on-the-job orientation and training, with opportunities for advancement into management and other roles. Applicants must be at least 16 years old. The position involves operating store equipment; stocking ingredients and supplies; preparing products; receiving and processing telephone orders; taking inventory and completing paperwork; and cleaning the equipment and facility. Team members communicate with customers and coworkers in person and by phone, enter orders on a computer keyboard or touch screen, handle payments and make change, and perform repetitive tasks while meeting quality standards. Work includes standing for most tasks, walking short distances, and occasionally sitting to complete paperwork. Physical activities include lifting and carrying supplies weighing up to 50 pounds, pushing or pulling trays on dollies, and regularly bending, reaching, and using the hands and arms. The work environment may include temperature changes, hot surfaces and tools, food odors, cornmeal dust, cramped spaces, sharp edges, moving mechanical parts, and occasional outdoor tasks in varying weather.

Requirements

Must be at least 16 years of age.
Ability to understand and provide correct written instructions.
Ability to communicate verbally with customers and coworkers to process orders by phone and in person.
Ability to perform basic arithmetic accurately and quickly, with a calculator if needed.
Ability to make correct monetary change.
Verbal, writing, and telephone skills to take and process orders.
Eye-hand coordination and the ability to make precise movements rapidly and accurately.
Ability to direct activities, perform repetitive tasks, work independently and with others, work under stress, meet quality standards, deal with people, analyze and compile data, and make judgments and decisions.
Ability to perform the physical activities described, including standing, walking, lifting, carrying, pushing, pulling, bending, crouching, reaching, and frequent hand use.

Responsibilities

Operate store equipment.
Stock ingredients and supplies from delivery areas to storage, work areas, and the walk-in cooler.
Prepare products.
Receive and process telephone orders and communicate with customers in person.
Take inventory and complete associated paperwork.
Clean equipment and the facility approximately daily.
Enter orders using a computer keyboard or touch screen.
Handle monetary transactions and make correct change.
Unload deliveries and move, stock, and organize ingredients and supplies.
Perform other store tasks, including occasional outdoor tasks and maintenance-related activities.