Customer Service Rep(05814) - 118 Highway 231 South Suite B

Domino's Franchise•Ozark, AL

19h

About The Position

A Domino’s Customer Service Representative provides friendly customer service while handling orders, preparing food, and keeping the store clean and stocked. The role includes taking orders by phone and in person, addressing customer concerns, handling cash, upselling, making pizzas, maintaining food and portion controls, and following hygiene and food-safety practices. Team members receive in-store training and support from a manager or teammate. The position may be part-time or full-time, and the description notes opportunities to advance from customer service to management and franchise ownership.

Requirements

Ability to comprehend and give correct written instructions.
Ability to communicate verbally with customers and co-workers to process orders by phone and in person.
Ability to add, subtract, multiply, and divide accurately and quickly; a calculator may be used.
Ability to make correct monetary change.
Verbal, writing, and telephone skills to take and process orders.
Motor coordination between eyes and hands or fingers to make precise movements rapidly and accurately.
Ability to enter orders using a computer keyboard or touch screen.
Ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality-control standards, deal with people, analyze and compile data, and make judgments and decisions.
Ability to stand for most tasks and walk short distances for short durations.
Ability to lift and stack deliveries weighing up to 50 pounds, with cases lifted from the floor onto shelves up to 72 inches high.
Ability to carry supplies, including cans weighing 3 pounds 7 ounces, pizza sauce weighing 30 pounds, and pizza dough trays weighing approximately 12 pounds each.
Ability to push or pull trays on dollies, occasionally navigate stairs or climb a ladder, bend, crouch or squat, and reach continuously.
Ability to use hands continuously and frequently use one or both hands; shaping pizza dough requires frequent, forceful use of forearms and wrists.
Ability to differentiate between hot and cold surfaces and perform tasks requiring depth perception and near- and mid-range vision.
Ability to work in varying and sometimes adverse weather conditions, changing temperatures, food odors, cornmeal dust, cramped quarters, and around hot surfaces, sharp edges, and moving mechanical parts.

Responsibilities

Demonstrate a friendly, positive attitude and provide great customer service.
Take and process orders over the phone and in person.
Address customer concerns.
Handle cash and make correct monetary change.
Upsell products.
Make pizzas and prepare other products.
Maintain food and portion control, hygiene, and food safety.
Perform general cleaning duties and clean equipment and the facility approximately daily.
Operate store equipment.
Stock ingredients and supplies from the delivery area into storage, work areas, and the walk-in cooler.
Take inventory and complete associated paperwork.
Unload and move deliveries, including carrying and stacking supplies.
Work with customers and co-workers to process orders and complete store activities.