Customer Service Rep(05851) - 430 Green Springs Hwy., Suite #14

Domino's Franchise • Homewood, AL

21h • Onsite

About The Position

The Customer Service Rep, also described as the Customer Experience Representative, is the first point of contact for Domino’s customers in the store and over the phone. The role is focused on providing a positive, engaging customer experience through professional service, accurate order handling, and a welcoming personality.

The representative takes customer orders using the company’s technology and Point of Sales System, maintains and prepares the front of the store, and supports a clean and safe drive-up and curbside experience. The role also involves resolving customer concerns with management, ensuring orders are organized and accurate, and meeting standards for safe food handling, storage, and sanitation.

Requirements

• Be at least 16 years of age.
• Pass a background check meeting or exceeding Domino’s standards.
• Be able to multitask and work efficiently under pressure.
• Be able to work in a fast-paced environment and handle rush periods.
• Communicate effectively with team members and customers.
• Understand safe food handling, food storage, and sanitation.
• Be able to work nights and weekends.
• Have excellent customer service skills and basic math skills.
• Be able to take direction from management.

Responsibilities

• Greet customers and provide a positive, engaging experience in the store and over the phone.
• Take customer orders in person or by phone using the company’s technology and Point of Sales System.
• Clean, prepare, and maintain the front of the store to create a good in-store customer experience.
• Keep the storefront clean and safely execute the contactless drive-up and curbside experience.
• Take ownership of customer concerns and work with management to resolve them.
• Ensure orders are organized, accurate, and up to standards.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed