Customer Service Rep(05395) - 1715 Hwy 78 Suite C

Domino's Franchise • Dora, AL

10h

About The Position

The Customer Service Representative serves as a customer-facing team member, providing service and support while helping maintain smooth operations. The role includes answering incoming calls, addressing customer inquiries and issues, sharing product information, and documenting interactions. It also involves assisting with food preparation, including making pizzas, as needed, and maintaining a clean, organized work environment. The representative collaborates with teammates during peak hours, handles multiple tasks accurately and efficiently, adapts to changing customer and business needs, and participates in ongoing training to improve product knowledge and customer service skills.

Requirements

• Proven experience in customer service or a related field.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Proficiency in basic computer skills and data entry.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Flexible schedule with availability to work weekends.
• Team-oriented, positive attitude, and willingness to learn.
• High school diploma or equivalent.

Nice To Haves

• Food handling experience or certification.

Responsibilities

• Answer and manage incoming customer phone calls professionally and in a timely manner.
• Assist with food preparation, including making pizzas, as needed.
• Maintain a clean and organized work environment.
• Address customer inquiries, resolve issues, and provide product information.
• Collaborate with team members to support smooth operations during peak hours.
• Handle multiple tasks while maintaining accuracy and efficiency.
• Adapt to changing customer needs and business demands with a positive attitude.
• Document customer interactions and update relevant company records.
• Participate in ongoing training to improve product knowledge and customer service skills.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED