Customer Service Rep (Temp Conversions)

ID Logistics•Austell, GA

About The Position

Carries out customer service activities, including responding to inquiries, processing orders, and handling complaints promptly, courteously, and effectively. Works closely with customers and on-site management to address product inquiries, special requests, discrepancies, shipping and receiving, and billing and invoicing. The role requires positive interpersonal skills and effective verbal and written communication. The position manages shipping and receiving in the company system in partnership with the Distribution Center Manager and Supervisors, and processes billing and invoicing with tight turnaround times and attention to detail. It resolves billing, invoicing, shipping, and receiving issues with customers and internal management; communicates daily with customers and internal team members and management; and serves as a liaison between the warehouse and customers for account administration and between the office and customers regarding invoicing and credit changes. The employee follows corporate and site-specific Good Manufacturing Practices and assists in enforcing them when necessary, observes company safety rules and assists in their enforcement as appropriate, and performs other duties as assigned.

Requirements

High school diploma or GED, or an equivalent combination of experience and education.
Three years of verifiable customer service experience.
Strong written and verbal communication skills.
Outstanding computer and data-entry skills.
Proficiency in the Microsoft Office suite.

Nice To Haves

Bachelor’s degree in business or a similar discipline.

Responsibilities

Respond to customer inquiries, process orders, and handle complaints promptly, courteously, and effectively.
Work with customers and on-site management to address product inquiries, special requests, discrepancies, shipping and receiving, and billing and invoicing.
Manage shipping and receiving in the company system in partnership with the Distribution Center Manager and Supervisors.
Process billing and invoicing with tight turnaround times and attention to detail.
Resolve billing, invoicing, shipping, and receiving issues with customers and internal management.
Communicate daily with customers, internal team members, and management by email, phone, or in person.
Act as a liaison between the warehouse and customers in account administration, and between the office and customers regarding invoicing and credit changes.
Follow corporate and site-specific Good Manufacturing Practices and assist in enforcing them when necessary.
Observe company safety rules and assist in their enforcement as appropriate.
Perform other duties as assigned.