Customer Service Rep(04224) - 2807 E. Virginia Beach Blvd.
About The Position
The Customer Service Rep is expected to meet Domino’s Pizza’s minimum performance standards. The role includes answering phone calls and assisting carryout customers politely and courteously, while being helpful and knowledgeable about the menu. Employees are expected to maintain the required appearance and demonstrate the customer WOW steps: apologize, give the customer what they want, and give them something extra. Operational standards include repeating every order for accuracy and confirming the customer’s name and address. Pizza makers must count pepperoni and ham on every order, regardless of the amount requested, wash their hands before preparing products, and follow only approved product procedures. Pizzas must not be cleared before they are ready to go into the oven. Driver-specific standards include completing the Safe Delivery CBT, carrying $1 in coin change on every delivery, saying “Let me get your change” on every order, keeping the vehicle neat, clean, and presentable, and not being routed or checked in early from deliveries. Employees may not carry more than $20 while on the clock, including personal money, or have a pocket knife or weapon while working.
Requirements
- Polite and courteous customer service.
- Knowledge of the menu.
- Ability to meet the stated appearance and customer service standards.
- Drivers must complete the Safe Delivery CBT.
- Employees may not carry more than $20 while on the clock, including personal money, or possess a pocket knife or weapon while working.
Responsibilities
- Answer phone calls and assist carryout customers politely and courteously, providing helpful and knowledgeable menu information.
- Maintain the required appearance and demonstrate the customer WOW steps: apologize, give customers what they want, and give them something extra.
- Repeat every order for accuracy and confirm the customer’s name and address.
- For pizza-making tasks, count pepperoni and ham on every order, wash hands before making products, follow approved product procedures, and do not clear pizzas before they are ready for the oven.
- For delivery tasks, complete the Safe Delivery CBT, carry $1 in coin change on every delivery, say “Let me get your change” on every order, keep the vehicle neat and clean, and avoid being routed or checked in early.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
