Fully Online - WFH - Entry Level - Customer Service Rep

AIL • Topeka, KS

9h • Remote

About The Position

AO Globe Life is hiring Remote Benefits Representatives to help veterans, labor union members, credit union members, associations, and their families understand and enroll in life, accident, and supplemental health insurance benefits. Whether you're beginning your career or looking for a fresh start, we provide the training, mentorship, licensing guidance, and ongoing support you need to succeed. This is a 100% remote, independent contractor opportunity with American Income Life / Globe Life. Compensation is commission-based and performance-driven; this is not an hourly or salaried position.

Requirements

• Strong communicators with excellent interpersonal skills.
• Customer-focused and passionate about helping others.
• Self-motivated, dependable, and organized.
• Goal-oriented with strong problem-solving abilities.
• Comfortable working independently in a remote environment.
• Proficient with computers, Zoom, and virtual communication tools.
• Eligible to obtain any required state insurance license.
• Be at least 18 years of age and legally eligible to work in the United States
• Provide their own computer/laptop, webcam, reliable high-speed internet, and professional remote workspace
• Complete required training and participate in virtual meetings
• Obtain the appropriate state Life & Health Insurance License before conducting licensed insurance activities
• Complete applicable pre-licensing coursework, examinations, and state licensing requirements at the candidate’s expense

Nice To Haves

• Experience in customer service, retail, hospitality, healthcare, banking, education, military, administration, call centers, client services, or sales is welcomed—but not required.

Responsibilities

• Meet virtually with members using Zoom and phone appointments.
• Connect with qualified members who have requested information.
• Explain life, accident, and supplemental health insurance benefit options.
• Assess client needs and recommend personalized coverage solutions.
• Guide members through the enrollment process.
• Conduct policy reviews and assist with beneficiary updates.
• Provide exceptional customer service and ongoing policy support.
• Maintain accurate documentation while following company and state compliance guidelines.
• Participate in weekly coaching, training, mentorship, and leadership development.

Benefits

• Health Insurance Reimbursement
• Company-Paid Life Insurance
• Residual Income Opportunities
• Leadership Development Programs
• Career Advancement
• OPEIU Local 277 Union Representation (where applicable)
• Recognition & Incentives (Top performers may qualify for: Leadership conferences, Company-sponsored incentive trips, Performance bonuses, Recognition awards, Professional development opportunities)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed