Part-Time Customer Service Rep

Carolinas Collision Center of Raleigh•Raleigh, NC

17h•Onsite

About The Position

Carolinas Collision Centers, a division of Capital Automotive Group, is looking for a PART-TIME Customer Service Representative to join our growing team in Raleigh! If you thrive in a fast-paced environment, enjoy helping people, and take pride in delivering a great customer experience, we’d love to connect with you. At Carolinas Collision Centers, you’re not just supporting repairs — you’re helping customers through unexpected situations and getting them back on the road with confidence. Our team takes pride in delivering high-quality work and an exceptional customer experience, and every role plays a key part in that process. If you’re looking for a place where your work truly makes a difference, you’ll find it here. Carolinas Collision Centers is an equal opportunity employer committed to diversity, inclusion, and a workplace where everyone can succeed.

Requirements

Previous customer service experience (automotive or collision experience is a plus)
Strong communication and interpersonal skills
Ability to multitask and stay organized in a busy setting
Positive attitude with a team-first mindset
Basic computer skills and comfort learning new systems
Attention to detail and a sense of urgency

Responsibilities

Greet customers and serve as the first point of contact for the collision center
Answer incoming calls, schedule appointments, and provide updates on repair status
Communicate with customers, insurance companies, and internal team members
Assist with intake of vehicles and ensure accurate documentation
Manage customer expectations throughout the repair process
Handle administrative tasks including data entry, filing, and invoicing support
Maintain a professional, friendly, and organized front office environment