Customer Service Rep(06737) - 8535 C E King Pkwy

Domino's Franchise • Houston, TX

1d

About The Position

The Customer Service Rep operates store equipment; stocks ingredients and supplies from delivery areas to storage, work areas, and the walk-in cooler; prepares products; receives and processes telephone orders; cleans equipment and the facility daily; and takes inventory and completes related paperwork. Orientation and training are provided on the job.

The role requires communicating with customers and co-workers in person and by telephone, accurately handling monetary transactions, and entering orders using a computer keyboard or touch screen. Work includes standing for most tasks, frequent reaching and hand use, and physical activities such as lifting, carrying, pushing, bending, and occasional climbing. Team members may unload deliveries weighing up to 50 pounds and work around hot equipment, sharp edges, moving parts, temperature changes, food odors, and cornmeal dust.

Requirements

• Ability to comprehend and give correct written instructions.
• Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person.
• Ability to add, subtract, multiply, and divide accurately and quickly, with a calculator if needed.
• Ability to make correct monetary change.
• Verbal, writing, and telephone skills to take and process orders.
• Motor coordination between eyes and hands/fingers to make precise movements rapidly and accurately.
• Ability to enter orders using a computer keyboard or touch screen.
• Ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, and make judgments and decisions.
• Ability to lift and stack delivery cases weighing up to 50 pounds onto shelves up to 72 inches high.
• Ability to perform the physical tasks described, including standing, walking, reaching, bending, carrying, pushing or pulling trays, and occasional stair or ladder use.

Responsibilities

• Operate all equipment.
• Stock ingredients from the delivery area to storage, work areas, and the walk-in cooler.
• Prepare products.
• Receive and process telephone orders.
• Clean equipment and the facility daily.
• Take inventory and complete associated paperwork.
• Communicate with customers and co-workers to process orders in person and over the phone.
• Unload deliveries using a hand truck and move ingredients and supplies to storage shelves.
• Perform tasks such as changing prices on signs, washing walls, and maintenance when needed.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed