Customer Service Rep(04684) - West Patrick St

Domino's Franchise•Frederick, MD

16h•Onsite

About The Position

The Customer Service Representative serves customers in person and by phone, processes orders and payments, prepares food, and helps maintain the store. The role includes making Domino’s pizzas, stocking ingredients, handling customer concerns, upselling, taking inventory, and cleaning equipment and the facility. Team members receive in-store training and support, and the role may offer opportunities for career advancement within Domino’s. Work takes place in a restaurant with temperatures ranging from approximately 36°F in the cooler to 90°F or higher in some work areas. Team members may encounter sudden temperature changes, food odors, cornmeal dust, cramped spaces, hot surfaces and tools, sharp edges, and moving mechanical parts. Outside tasks may involve varying and sometimes adverse weather conditions. The job involves standing for most tasks, walking short distances, frequent reaching and hand use, and repetitive bending. It also includes lifting and carrying supplies, occasionally pushing or pulling trays, and infrequently navigating stairs or climbing a ladder.

Requirements

Ability to comprehend and give correct written instructions.
Ability to communicate verbally with customers and co-workers, including by telephone, to process orders.
Ability to add, subtract, multiply, and divide accurately and quickly; a calculator may be used.
Ability to make correct monetary change.
Verbal, writing, and telephone skills for taking and processing orders.
Motor coordination between eyes and hands or fingers to make precise movements rapidly and accurately.
Ability to enter orders using a computer keyboard or touch screen.
Ability to talk and hear on the telephone.
Near- and mid-range vision, depth perception, and ability to distinguish hot from cold surfaces.
Ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet quality standards, deal with people, analyze and compile data, and make judgments and decisions.
Ability to stand for most tasks and walk short distances.
Ability to unload and handle deliveries, including cases weighing up to 50 pounds, and to lift items from the floor onto shelves up to 72 inches high.
Ability to carry supplies, including large cans weighing 3 pounds 7 ounces, pizza sauce weighing 30 pounds, and dough trays weighing approximately 12 pounds each.
Ability to push or pull trays on dollies, requiring up to 7.5 pounds of force to push a stack of trays.
Ability to occasionally navigate stairs or climb a ladder.
Ability to bend forward repeatedly and occasionally crouch or squat.
Ability to reach continuously and use one or both hands frequently; shaping pizza dough requires frequent, forceful use of forearms and wrists.
Ability to work in varying temperatures and conditions, including exposure to food odors, cornmeal dust, hot surfaces, sharp edges, moving mechanical parts, and occasional adverse outdoor weather.

Responsibilities

Demonstrate a friendly, positive attitude and provide great customer service.
Take orders over the phone and in person, and receive and process telephone orders.
Address customer concerns.
Handle cash and make correct monetary change.
Upsell products.
Make pizzas and prepare other products while maintaining food and portion control, hygiene, and food safety.
Stock ingredients and supplies from delivery areas to storage and work areas.
Operate store equipment.
Take inventory and complete associated paperwork.
Clean equipment and the facility, and perform general cleaning duties.
Remove trash and perform other outside tasks.
Communicate with customers and co-workers to process orders.