Customer Service Rep(07253) - 29955 SW BOONES FERRY RD

Domino's Franchise•Wilsonville, OR

2d•Onsite

About The Position

This is an entry-level, hourly Customer Service Representative position at a Domino's store. The wage listed for Northern Oregon is $16.80 per hour. On-the-job orientation and training are provided. Scheduled hours depend on the employee's availability and the store's needs. The posting states that all positions are part-time unless otherwise stated; employees may have the opportunity to work full-time if store hours permit and they complete training, are reliable for shifts, and communicate their full-time needs to the manager. Medical, dental, and vision insurance are available to employees who have worked at least one year and average at least 32 hours per week. Sick pay is provided in accordance with Oregon state requirements. The role involves customer service and general store duties, including operating equipment, handling and preparing ingredients and products, processing orders, taking inventory, completing paperwork, and cleaning. It also requires communication with customers and coworkers, basic arithmetic and cash-handling skills, and the ability to use a computer keyboard or touch screen. The job includes substantial standing and continuous hand use, along with lifting and carrying supplies, reaching, bending, and occasional climbing or crouching. Work may involve hot equipment and surfaces, sharp edges, moving mechanical parts, food odors, cornmeal dust, cramped spaces, and changing temperatures. Some outside tasks may expose employees to adverse weather.

Requirements

Ability to comprehend and give correct written instructions.
Ability to communicate verbally with customers and coworkers to process orders by phone and in person.
Ability to communicate and interact respectfully and effectively with people across cultures, abilities, genders, ethnicities, and races.
Ability to add, subtract, multiply, and divide accurately and quickly; a calculator may be used.
Ability to make correct monetary change.
Verbal, writing, and telephone skills for taking and processing orders.
Motor coordination to make precise, rapid movements with speed and accuracy.
Ability to enter orders using a computer keyboard or touch screen.
Ability to perform repetitive tasks, work independently and with others, work under stress, meet quality standards, deal with people, analyze and compile data, and make judgments and decisions.
Ability to meet the physical demands described, including standing for most tasks, continuous reaching and hand use, and lifting deliveries weighing up to 50 pounds.
Ability to work around hot surfaces and tools, including ovens up to 500 degrees or higher, sharp edges, moving mechanical parts, food odors, cornmeal dust, cramped spaces, and changing temperatures.
Ability to navigate stairs or climb a ladder infrequently for tasks such as changing sign prices, washing walls, or performing maintenance.

Responsibilities

Operate store equipment.
Stock ingredients from the delivery area to storage, work areas, and the walk-in cooler.
Prepare products.
Receive and process telephone orders and communicate with customers in person.
Take inventory and complete associated paperwork.
Clean equipment and the facility approximately daily.
Unload bulk product deliveries using a hand truck and move supplies to storage or shelves.
Perform other store tasks, including removing trash and occasional maintenance or sign-related tasks.