Customer Service Rep(01405) - 3120 Pimlico PWKY

Domino's Franchise • Lexington, KY

1d • Onsite

About The Position

The Customer Service Rep answers phones, enters pizza orders into computers, and learns to prepare pizzas from start to finish. The role requires a positive outlook and willingness to work with the general public. Team members may have opportunities to advance into management and other roles. On-the-job orientation and training are provided.

General duties include operating equipment, stocking ingredients and supplies, preparing products, receiving and processing telephone orders, taking inventory, completing paperwork, and cleaning equipment and the facility approximately daily. The role involves communicating with customers and coworkers in person and by phone, entering orders using a computer keyboard or touchscreen, and performing accurate calculations and making correct change.

Work takes place in a store environment with exposure to varying weather during outside tasks; temperatures ranging from 36 degrees in the cooler to 90 degrees and above in some work areas; food odors and cornmeal dust; cramped spaces; hot surfaces and tools, including ovens up to 500 degrees or higher; and sharp edges and moving mechanical parts. Most tasks are performed standing, with short-distance walking. Paperwork is normally completed seated at a desk or table. Team members unload bulk deliveries, sometimes using a hand truck, and lift cases weighing up to 50 pounds from the floor to shelves up to 72 inches high.

Requirements

• Must be at least 18 years of age.
• Ability to comprehend and give correct written instructions.
• Ability to communicate verbally with customers and coworkers to process orders by phone and in person.
• Ability to add, subtract, multiply, and divide accurately and quickly; a calculator may be used.
• Ability to make correct monetary change.
• Verbal, writing, and telephone skills to take and process orders.
• Motor coordination between eyes and hands or fingers to make precise movements rapidly and accurately.
• Ability to enter orders using a computer keyboard or touchscreen.
• Ability to stand for most tasks and walk short distances for short durations.
• Ability to lift cases weighing up to 50 pounds and stack them on shelves up to 72 inches high.
• Ability to work alone and with others, perform repetitive tasks, work under stress, meet quality control standards, deal with people, analyze and compile data, and make judgments and decisions.
• Ability to talk and hear on the telephone, use near- and mid-range vision, perceive depth, and differentiate between hot and cold surfaces.

Responsibilities

• Answer phones and receive and process telephone orders.
• Enter pizza orders using a computer keyboard or touchscreen.
• Learn to prepare pizzas from start to finish and prepare products.
• Operate all equipment.
• Stock ingredients and supplies from the delivery area to storage, work areas, and the walk-in cooler.
• Take inventory and complete associated paperwork.
• Clean equipment and the facility approximately daily.
• Unload bulk product deliveries, using a hand truck as needed.
• Communicate with customers and coworkers in person and by phone.
• Make accurate calculations and correct monetary change.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed