Customer Service Rep

Arizona Tile•Reno, NV

3d•Onsite

About The Position

Arizona Tile is a leading, nationally recognized tile and slab distributor. We offer high-quality products and unparalleled service to our customers across the West Coast. With 800+ employees in over 10 states, our success comes from the founding concept that goodwill toward others, including our fellow employees, is good business. Working at Arizona Tile isn't just another job, it's a family!! At our Company we are Committed to Supporting our Employees in providing an outstanding experience for our customers and by providing an environment that values hard work and dedication.

Requirements

High school diploma or equivalent.
2+ years of prior experience in retail sales within a professional environment and front facing customer interaction; product training provided.
Exceptional customer service skills with the ability to provide individualized service.
Self-starter who proactively finds solutions to meet our customer needs with an ability to multi-task to handle various methods of customer interaction/needs (in person, phone, other).
Good attention to detail and accuracy with processing orders.
Good math skills to calculate pricing, discounts, interest, along with the ability to apply concepts of basic algebra.
Ability to interpret various written technical instructions and diagrams with several abstract and concrete variables.
Basic computer skills working within a Microsoft Windows environment with solid data entry skills.
Good written and excellent verbal communication skills to work with our customers (in person or by telephone) and to communicate with all levels of the organization.
Friendly and warm demeanor with excellent interpersonal skills.

Nice To Haves

Prior work experience with stone, granite, or slabs is a plus.
Ability to be forklift certified – as needed per location.

Responsibilities

Process and enter customer orders using the company's computerized order processing system, timely, accurately, and efficiently.
Provide ongoing sales support to our customers in person, by phone, or other means ensuring above average communication to provide an excellent customer experience.
Process and evaluate special transfer or restock requests, including exceptions or credit requests, ensuring to consult with manager and proper procedures are followed.
Collaborate with other team members, departments, or branches to ensure consistent flow of communication and knowledge across all areas.
Continuously stay up to date on new, discontinued, back orders/supply issues, or out of stock products to ensure appropriate communication with the customer.