Customer Service Rep (04789) - 1353 Easton Ave

Domino's Franchise • Bethlehem, PA

3d

About The Position

The Customer Service Rep works as part of the Domino’s store team to serve customers and help prepare and process pizza orders. The role includes operating store equipment, stocking ingredients and supplies, preparing products, receiving telephone orders, taking inventory, completing paperwork, and cleaning equipment and the facility. On-the-job orientation and training are provided. The position may be part-time or full-time, with schedules described as accommodating team members’ needs. Opportunities for advancement are available, including progression to management or franchise ownership.

The job involves frequent standing, reaching, and hand use, along with occasional lifting, carrying, pushing, pulling, climbing, stooping, bending, crouching, and squatting. Team members work around food-preparation equipment and supplies, hot surfaces, changing temperatures, food odors, cornmeal dust, cramped spaces, and moving or sharp equipment. They interact with customers and coworkers in person and by telephone and use a computer or touch screen to enter orders.

Requirements

• Must be at least 16 years of age.
• Ability to understand and provide correct written instructions.
• Ability to communicate verbally with customers and coworkers to process orders in person and by telephone.
• Ability to add, subtract, multiply, and divide accurately and quickly; a calculator may be used.
• Ability to make correct monetary change.
• Verbal, writing, and telephone skills to take and process orders.
• Motor coordination to make precise movements quickly and accurately.
• Ability to enter orders using a computer keyboard or touch screen.
• Ability to direct activities, perform repetitive tasks, work independently and with others, work under stress, meet quality standards, deal with people, analyze and compile data, and make judgments and decisions.
• Ability to perform the described physical tasks, including standing for most tasks; lifting deliveries weighing up to 50 pounds; and frequent reaching and hand use.

Responsibilities

• Operate store equipment.
• Stock ingredients from the delivery area to storage, work areas, and the walk-in cooler.
• Prepare products.
• Receive and process telephone orders and communicate with customers and coworkers in person.
• Take inventory and complete related paperwork.
• Clean equipment and the facility approximately daily.
• Unload and stock deliveries, which may involve using a hand truck and lifting cases onto shelves.
• Perform other store tasks, including removing trash and occasional maintenance or cleaning tasks.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed