Customer Service Rep(06259) - 205 W Rockrimmon Blvd

Domino's Franchise•Colorado Springs, CO

17h

About The Position

The Customer Service Representative works as part of a Domino’s Pizza store team, helping prepare and provide pizza orders during variable hours. The position offers on-the-job orientation and training and opportunities for advancement, including into management. The franchise describes its workplace as fun and team-member focused. Applicants must be at least 16 years old and friendly, outgoing, and customer-service oriented. The role involves operating store equipment, stocking ingredients and supplies, preparing products, receiving and processing telephone orders, taking inventory, completing paperwork, and cleaning equipment and the facility. Team members communicate with customers and coworkers in person and by phone, enter orders using a computer keyboard or touchscreen, and handle payments and monetary change. Work includes standing for most tasks, frequent walking and reaching, repeated bending, and occasional crouching, climbing, and sitting for paperwork. Team members may unload and move deliveries and lift items weighing up to 50 pounds. The work environment may involve temperature changes, cooler and hot work areas, food odors, cornmeal dust, cramped spaces, hot surfaces and tools, sharp edges, and moving mechanical parts. Delivery-driver qualifications in the posting apply to drivers, not necessarily to this customer service role.

Requirements

Must be at least 16 years of age.
Must be friendly, outgoing, and customer-service oriented.
Ability to understand and give correct written instructions.
Ability to communicate verbally with customers and coworkers to process orders in person and by phone.
Ability to add, subtract, multiply, and divide accurately and quickly; a calculator may be used.
Ability to make correct monetary change.
Verbal, writing, and telephone skills to take and process orders.
Eye-hand coordination and ability to make precise movements quickly and accurately.
Ability to direct activities, perform repetitive tasks, work independently and with others, work under stress, meet quality-control standards, deal with people, analyze and compile data, and make judgments and decisions.
Ability to perform the physical tasks described, including standing, walking, reaching, bending, and lifting deliveries weighing up to 50 pounds.

Responsibilities

Operate store equipment.
Stock ingredients from the delivery area to storage, work areas, and the walk-in cooler.
Prepare products.
Receive and process telephone orders.
Take inventory and complete associated paperwork.
Clean equipment and the facility approximately daily.
Communicate with customers and coworkers in person and by telephone to process orders.
Enter orders using a computer keyboard or touchscreen.
Handle payments and make correct monetary change.
Unload and move product deliveries, including cases of ingredients and supplies.
Perform other store-team tasks as needed.