Customer Service Rep(04465) - 107 Jordan Plaza
About The Position
The Customer Service Rep works at Domino’s Pizza and is expected to meet the company’s minimum performance standards. The role includes answering phones and assisting carryout customers politely and courteously, while being helpful and knowledgeable about the menu. Employees are expected to maintain the company’s image standards and demonstrate the customer WOW steps: apologize, give the customer what they want, and give them something extra. The posting also lists operational and safety procedures for pizza makers and drivers. These include counting pepperoni and ham on every order, following product procedures, washing hands before making products, and not clearing pizzas before they are ready for the oven. Drivers must carry $1 in coin change, say “Let me get your change” on every order, keep their vehicles neat and clean, complete Safe Delivery CBT, and not be routed or checked in early from deliveries. Employees may not carry more than $20 while on the clock or have a pocket knife or other weapon while working. Every order must be repeated for accuracy, and the customer’s name and address must be confirmed.
Requirements
- Be polite and courteous when answering phones or assisting carryout customers.
- Be helpful and knowledgeable about the menu.
- Meet company image standards.
- Follow the specified customer WOW steps.
- Follow applicable order preparation and delivery procedures.
- Drivers must complete Safe Delivery CBT.
Responsibilities
- Answer phone calls and assist carryout customers politely and courteously.
- Be helpful and knowledgeable about the menu.
- Maintain the company’s image standards.
- Demonstrate the customer WOW steps: apologize, give the customer what they want, and give them something extra.
- For pizza makers, count pepperoni and ham on every order, regardless of the ordered topping amount.
- Do not clear pizzas before they are ready to be placed in the oven.
- For drivers, carry $1 in coin change on every delivery and say “Let me get your change” on every order.
- Keep driver vehicles neat, clean, and in positive image while working.
- Do not route drivers early or check them in early from delivery.
- For pizza makers, wash hands before making products and use only proper product procedures.
- For drivers, complete Safe Delivery CBT.
- Repeat every order for accuracy and confirm the customer’s name and address.
- Do not carry more than $20 while on the clock, including personal money, and do not have a pocket knife or other weapon while working.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
