Customer Service Rep(03972) - 98 E Main St

Domino's Franchise•Ramsey, NJ

14h

About The Position

The Customer Service Representative works as part of a Domino’s Pizza store team, helping prepare and process orders and maintain store operations. The role may be part time or full time and offers opportunities for growth, including advancement into management. On-the-job orientation and training are provided. Team members operate store equipment, stock ingredients and supplies, prepare products, receive and process telephone orders, take inventory and complete related paperwork, and clean equipment and the facility. The position involves communicating with customers and coworkers in person and by phone, entering orders by computer keyboard or touch screen, handling money, and performing physical tasks in a fast-paced food-service environment. Work conditions may include varying weather during outdoor tasks, temperatures ranging from 36 degrees in the cooler to 90 degrees or above in some work areas, food odors, cornmeal dust, cramped spaces, hot surfaces and tools, and sharp edges or moving mechanical parts. The job requires frequent standing, walking, reaching, and hand use, as well as occasional lifting, carrying, pushing, climbing, bending, and crouching. Deliveries may include items weighing up to 50 pounds.

Requirements

Must be 16 years of age or older.
Ability to understand and give correct written instructions.
Ability to communicate verbally with customers and coworkers to process orders over the phone and in person.
Ability to add, subtract, multiply, and divide accurately and quickly; a calculator may be used.
Ability to make correct monetary change.
Verbal, writing, and telephone skills for taking and processing orders.
Motor coordination and eye-hand coordination to make precise movements quickly and accurately.
Ability to enter orders using a computer keyboard or touch screen.
Ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet quality-control standards, deal with people, analyze and compile data, and make judgments and decisions.
Ability to perform the physical requirements of the position, including standing for most tasks, lifting deliveries weighing up to 50 pounds, and frequent reaching and hand use.

Responsibilities

Operate store equipment.
Stock ingredients and supplies from the delivery area to storage, work areas, and the walk-in cooler.
Prepare products.
Receive and process telephone orders, and communicate with customers and coworkers in person and by phone.
Take inventory and complete associated paperwork.
Clean equipment and the facility approximately daily.
Enter orders using a computer keyboard or touch screen.
Handle money and make correct change.
Unload deliveries using a hand truck and lift and stack supplies.
Perform other store tasks, including stocking, cleaning, and occasional sign or maintenance tasks.