Customer Service Rep(07447) 8532 Hillsville Road

Domino's Franchise • Trinity, NC

2d • Onsite

About The Position

The Customer Service Rep works as part of a Domino’s Pizza store team, helping prepare and process pizza orders and maintain the store. The position may be part-time or full-time, with schedules described as accommodating employees’ availability. On-the-job orientation and training are provided. The role may offer opportunities for advancement to management or other positions in the company or franchise system.

The work involves operating store equipment, stocking ingredients and supplies, preparing products, receiving and processing telephone orders, taking inventory, completing paperwork, and cleaning equipment and the facility. Team members communicate with customers and coworkers in person and by phone, enter orders using a computer keyboard or touch screen, and handle monetary change.

Work takes place in a store environment with exposure to hot and cold temperatures, food odors, cornmeal dust, cramped areas, hot surfaces and tools, sharp edges, and moving mechanical parts. The role is primarily performed standing, with walking, sitting for paperwork, lifting and carrying supplies, pushing or pulling trays, occasional climbing, and frequent bending, reaching, and hand use.

Requirements

• Must be at least 16 years of age.
• Ability to understand and give correct written instructions.
• Ability to communicate verbally with customers and coworkers to process orders over the phone and in person.
• Ability to add, subtract, multiply, and divide accurately and quickly; a calculator may be used.
• Ability to make correct monetary change.
• Verbal, writing, and telephone skills to take and process orders.
• Motor coordination between eyes and hands or fingers to make precise movements rapidly and accurately.
• Ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet quality-control standards, deal with people, analyze and compile data, and make judgments and decisions.
• Ability to perform the stated physical tasks, including standing, walking, lifting and carrying supplies, pushing or pulling trays, climbing occasionally, bending, crouching, reaching, and continuous hand use.

Responsibilities

• Operate store equipment.
• Stock ingredients and supplies from the delivery area to storage, the work area, and the walk-in cooler.
• Prepare products.
• Receive and process telephone orders and communicate with customers in person.
• Take inventory and complete associated paperwork.
• Clean equipment and the facility approximately daily.
• Enter orders using a computer keyboard or touch screen.
• Unload and move bulk product deliveries using a hand truck, and stock supplies on shelves.
• Perform other store tasks such as changing prices on signs, washing walls, and maintenance as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed