Customer Service Rep(06080) - 2275 Hanover Pike

Domino's Franchise•Hampstead, MD

About The Position

The Customer Service Rep provides friendly customer service and supports daily operations in a Domino’s store. The role involves taking and processing orders, addressing customer concerns, handling cash, upselling, preparing pizzas and other products, maintaining food quality and safety, and cleaning the store and equipment. Team members receive in-store training and support from a manager or teammate. The position may be part-time or full-time.

Requirements

Ability to comprehend and give correct written instructions.
Ability to communicate verbally with customers and co-workers, including over the phone.
Ability to add, subtract, multiply, and divide accurately and quickly; a calculator may be used.
Ability to make correct monetary change.
Verbal, writing, and telephone skills to take and process orders.
Motor coordination between eyes and hands or fingers to make precise movements rapidly and accurately.
Ability to enter orders using a computer keyboard or touch screen.
Near- and mid-range vision, depth perception, and ability to distinguish hot from cold surfaces.
Ability to stand for most tasks and walk short distances for short durations.
Ability to unload and handle deliveries, including lifting cases weighing up to 50 pounds and stacking them on shelves up to 72 inches high.
Ability to carry supplies, including pizza sauce weighing approximately 30 pounds and pizza dough trays weighing approximately 12 pounds each.
Ability to push and pull trays on dollies, with a required pushing force of up to 7.5 pounds.
Ability to occasionally navigate stairs or climb a ladder.
Ability to bend, crouch, squat, and reach as needed for food preparation, stocking, and cleaning.
Ability to use hands continuously during the day; shaping pizza dough requires frequent, forceful use of the forearms and wrists.
Ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet quality-control standards, deal with people, analyze and compile data, and make judgments and decisions.

Responsibilities

Demonstrate a friendly, positive attitude and provide great customer service.
Take and process orders over the phone and in person.
Address customer concerns.
Handle cash and make correct monetary change.
Upsell products.
Make pizzas and prepare other products.
Control food portions and maintain food hygiene and safety.
Perform general cleaning duties and clean equipment and the facility.
Operate store equipment.
Stock ingredients and supplies from deliveries in storage and work areas.
Receive deliveries, prepare products, and complete inventory and associated paperwork.
Communicate with customers and co-workers to process orders.
Perform outside tasks, including removing trash.