Customer Service Rep(07893) - 14152 Newport Ave
About The Position
The Customer Service Rep operates equipment; stocks ingredients from delivery areas into storage, work areas, and the walk-in cooler; prepares products; receives and processes telephone orders; takes inventory and completes related paperwork; and cleans equipment and the facility approximately daily. Orientation and training are provided on the job. The role involves communicating with customers and coworkers in person and by telephone, entering orders using a computer keyboard or touch screen, processing payments and making correct change, and carrying out repetitive tasks while meeting quality standards. Most tasks are performed standing, with occasional paperwork completed seated at a desk or table. The work environment includes temperature extremes, food odors, cornmeal dust, cramped spaces, hot surfaces and tools, sharp edges, and moving mechanical parts. Depending on duties, team members may also deliver products within a designated area.
Requirements
- Comprehend and give correct written instructions.
- Communicate verbally with customers and coworkers to process orders over the phone and in person.
- Add, subtract, multiply, and divide accurately and quickly, using a calculator if needed.
- Make correct monetary change.
- Have verbal, writing, and telephone skills to take and process orders.
- Coordinate eyes, hands, and fingers to make precise movements rapidly and accurately.
- Use a computer keyboard or touch screen to enter orders.
- Be able to perform repetitive tasks, work independently and with others, work under stress, meet strict quality-control standards, deal with people, analyze and compile data, and make judgments and decisions.
- Be able to stand for most tasks and perform frequent reaching and continuous hand use.
- Be able to handle physical tasks described in the posting, including lifting deliveries weighing up to 50 pounds, carrying supplies, pushing or pulling trays on dollies, and occasionally climbing stairs or a ladder.
- Be able to distinguish hot and cold surfaces and perform tasks requiring near and mid-range vision and depth perception.
- Have a valid ability to drive within a designated delivery area if assigned delivery duties.
Responsibilities
- Operate all equipment.
- Stock ingredients from the delivery area to storage, work areas, and the walk-in cooler.
- Prepare products.
- Receive and process telephone orders.
- Take inventory and complete associated paperwork.
- Clean equipment and the facility approximately daily.
- Communicate with customers and coworkers to process orders in person and over the phone.
- Enter orders using a computer keyboard or touch screen.
- Handle payments and make correct monetary change.
- Unload deliveries and move ingredients and supplies to storage shelves.
- Deliver pizzas, sides, and beverages within a designated delivery area when performing delivery duties.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
