About The Position

The Customer Service Rep is an entry-level, part-time store position. Team members receive on-the-job orientation and training. The role involves serving customers and supporting store operations, including processing telephone and in-person orders, preparing products, handling ingredients and supplies, and maintaining equipment and the facility. Scheduled hours depend on the employee’s availability and the store’s needs. Employees may have the opportunity to move into full-time work if hours are available and they complete training, reliably work shifts, and communicate their needs to a manager.

Requirements

  • Ability to understand and provide correct written instructions.
  • Ability to communicate verbally with customers and coworkers to process orders over the phone and in person.
  • Ability to communicate and interact respectfully and effectively with people across cultures, abilities, genders, ethnicities, and races.
  • Ability to add, subtract, multiply, and divide accurately and quickly; a calculator may be used.
  • Ability to make correct monetary change.
  • Verbal, writing, and telephone skills for taking and processing orders.
  • Motor coordination to make rapid and precise movements with speed and accuracy.
  • Ability to read maps and locate addresses within the designated delivery area.
  • Ability to navigate varied terrain, including multi-story buildings, private homes, and other delivery sites, while carrying products.
  • Ability to work alone and with others, direct activities, perform repetitive tasks, work under stress, meet quality standards, deal with people, analyze and compile data, and make judgments and decisions.
  • Ability to perform the physical tasks described, including standing, walking, lifting and carrying loads up to 50 pounds, pushing or pulling trays on dollies, climbing stairs or ladders infrequently, bending, crouching, reaching, and continuous hand use.
  • Ability to use a pizza cutter and pizza peel and to perform tasks requiring eye-hand coordination and frequent or forceful use of the hands, forearms, and wrists.

Responsibilities

  • Operate store equipment.
  • Stock ingredients and supplies from the delivery area to storage, work areas, and the walk-in cooler.
  • Prepare products.
  • Receive and process telephone orders and communicate with customers in person.
  • Take inventory and complete related paperwork.
  • Clean equipment and the facility approximately daily.
  • Use a computer keyboard or touch screen to enter orders.
  • Handle ingredients and supplies, including receiving and unloading deliveries and stocking shelves.
  • Perform assigned outside tasks, which may include removing trash.

Benefits

  • Medical, dental, and vision insurance are available to employees who have worked at least one year and average at least 32 hours per week.
  • Sick pay in accordance with Washington State requirements.
  • Opportunities for advancement.
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