Customer Service Rep (03502) - 331 Cornelia St.

Domino's Franchise•Plattsburgh, NY

20h

About The Position

Domino’s Pizza is seeking a customer service representative with strong people skills to process customer orders and support store operations. The position may be part-time or full-time and offers on-the-job orientation and training. The company describes opportunities for career growth, including advancement into management and other roles. Team members operate store equipment, stock ingredients and supplies, prepare products, receive and process telephone orders, take inventory, complete related paperwork, and clean equipment and the facility. The role involves communicating with customers and coworkers in person and by phone, entering orders on a computer or touchscreen, handling payments, and performing a range of physical tasks in a fast-paced store environment. Working conditions include exposure to varying weather during outside tasks, temperatures ranging from about 36 to 90 degrees or higher, food odors, cornmeal dust, cramped spaces, hot surfaces and tools, sharp edges, and moving mechanical parts. The work requires standing for most tasks, frequent walking and reaching, and occasional lifting, carrying, pushing, pulling, climbing, stooping, bending, crouching, or squatting. Some tasks involve handling supplies weighing up to 50 pounds.

Requirements

Ability to understand and provide correct written instructions.
Ability to communicate verbally with customers and coworkers to process orders in person and by phone.
Ability to add, subtract, multiply, and divide accurately and quickly; a calculator may be used.
Ability to make correct monetary change.
Verbal, writing, and telephone skills for taking and processing orders.
Eye-hand coordination and ability to make precise movements quickly and accurately.
Ability to use a computer keyboard or touchscreen to enter orders.
Ability to direct activities, perform repetitive tasks, work independently and with others, work under stress, meet quality standards, deal with people, analyze and compile data, and make judgments and decisions.
Ability to perform the physical tasks described, including standing, walking, reaching, and handling supplies weighing up to 50 pounds.

Responsibilities

Operate store equipment.
Stock ingredients and supplies from delivery areas into storage, work areas, and the walk-in cooler.
Prepare products.
Receive and process telephone orders.
Take inventory and complete associated paperwork.
Clean equipment and the facility approximately daily.
Communicate with customers and coworkers to process orders in person and by telephone.
Enter orders using a computer keyboard or touchscreen.
Handle payments and make correct monetary change.
Unload deliveries using a hand truck and move supplies to storage shelves.
Perform other store tasks, including removing trash and completing outside tasks when needed.