About The Position

The Customer Service Rep operates equipment, stocks ingredients, prepares products, receives and processes telephone orders, takes inventory, completes associated paperwork, and cleans equipment and the facility approximately daily. The role requires accurate and quick basic arithmetic, including making correct monetary change, and the ability to communicate with customers and co-workers in person and by telephone. It also involves entering orders using a computer keyboard or touch screen and understanding and giving written instructions.

Requirements

  • Ability to add, subtract, multiply, and divide accurately and quickly; a calculator may be used.
  • Ability to make correct monetary change.
  • Verbal, writing, and telephone skills to take and process orders.
  • Motor coordination between eyes and hands or fingers to make precise movements rapidly and accurately.
  • Ability to enter orders using a computer keyboard or touch screen.
  • Ability to comprehend and give correct written instructions.
  • Ability to communicate verbally with customers and co-workers in person and over the phone.

Responsibilities

  • Operate all equipment.
  • Stock ingredients from the delivery area to storage, the work area, and the walk-in cooler.
  • Prepare product.
  • Receive and process telephone orders.
  • Take inventory and complete associated paperwork.
  • Clean equipment and the facility approximately daily.
  • Make correct monetary change.
  • Enter orders using a computer keyboard or touch screen.
  • Communicate with customers and co-workers to process orders in person and over the phone.

Benefits

  • 401(k) plan.
  • Health insurance for full-time positions.
  • Bonus eligibility for management roles.
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