Customer Service Rep(01259) - 314 Baldwin St
About The Position
The Customer Service Representative provides friendly customer service while taking and processing orders, preparing high-quality pizzas, and helping maintain a clean, safe store. Team members receive in-store training and support from a manager or teammate. The role offers opportunities to develop a career with Domino’s, including potential advancement from customer service to management and franchise ownership. The position involves operating store equipment, stocking and preparing ingredients, processing telephone orders, taking inventory and completing related paperwork, handling cash, addressing customer concerns, and performing cleaning and food-safety duties. Work takes place in a store environment with changing temperatures, food odors, equipment and surface hazards, and occasional outdoor tasks in varying weather. Physical duties include standing, walking, lifting and carrying supplies, moving trays, reaching, bending, and occasionally climbing or crouching.
Requirements
- Ability to comprehend and give correct written instructions.
- Ability to communicate verbally with customers and coworkers and to take and process orders by telephone and in person.
- Ability to add, subtract, multiply, and divide accurately and quickly; a calculator may be used.
- Ability to make correct monetary change.
- Verbal, writing, and telephone skills for taking and processing orders.
- Motor coordination between eyes and hands or fingers to make precise movements rapidly and accurately.
- Ability to enter orders using a computer keyboard or touch screen.
- Ability to perform duties while standing and walking for short distances and durations.
- Ability to lift and handle deliveries weighing up to 50 pounds, carry supplies, push or pull trays, and perform reaching, bending, and other physical tasks.
- Ability to work alone and with others, perform repetitive tasks, work under stress, meet quality-control standards, deal with people, analyze and compile data, and make judgments and decisions.
- Ability to work in varying temperatures and sometimes adverse weather, and around food odors, cornmeal dust, hot surfaces and tools, sharp edges, and moving mechanical parts.
- Ability to talk and hear on a telephone; near and mid-range vision and depth perception for in-store tasks; and ability to distinguish hot from cold surfaces.
Responsibilities
- Demonstrate a friendly, positive attitude and strong customer service skills.
- Take orders over the phone and in person, and receive and process telephone orders.
- Address customer concerns.
- Handle cash and make correct monetary change.
- Upsell products.
- Make pizzas and prepare food while following food and portion control, hygiene, and food-safety practices.
- Operate store equipment.
- Stock ingredients and supplies from delivery areas to storage and work areas, including the walk-in cooler.
- Take inventory and complete associated paperwork.
- Clean equipment and the facility, perform general cleaning duties, and complete outside tasks such as removing trash.
- Communicate with customers and coworkers to process orders.
- Perform physical tasks such as unloading deliveries, carrying supplies, moving trays, and stocking shelves.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
