Customer Service Rep(08683) - 934 S. Harbor Boulevard
About The Position
The Customer Service Rep operates equipment; stocks ingredients from delivery areas to storage, work areas, and walk-in coolers; prepares products; receives and processes telephone orders; takes inventory and completes related paperwork; and cleans equipment and the facility approximately daily. Orientation and training are provided on the job. The role requires communicating with customers and coworkers in person and by telephone, following written instructions, processing orders, handling payments and making change, and entering orders using a computer keyboard or touch screen. Work is primarily performed standing and involves frequent reaching and continuous hand use, along with walking, lifting, carrying, pushing, pulling, bending, and occasional crouching or climbing. Delivery duties may include driving within a designated area, carrying orders, and navigating stairs. Working conditions include exposure to varying weather during outside tasks; temperatures ranging from about 36 degrees in the cooler to 90 degrees or higher in some areas; food odors, cornmeal dust, hot surfaces and tools, sharp edges, and moving mechanical parts. The role also involves cramped spaces, including a walk-in cooler, and frequent repetitive tasks under stress and strict quality-control standards.
Requirements
- Ability to comprehend and give correct written instructions.
- Ability to communicate verbally with customers and coworkers to process orders over the phone and in person.
- Ability to add, subtract, multiply, and divide accurately and quickly; a calculator may be used.
- Ability to make correct monetary change.
- Verbal, writing, and telephone skills to take and process orders.
- Motor coordination between eyes and hands or fingers to make precise movements rapidly and accurately.
- Ability to use a computer keyboard or touch screen to enter orders.
- Ability to perform repetitive tasks, work alone and with others, work under stress, meet quality-control standards, deal with people, analyze and compile data, and make judgments and decisions.
- Ability to perform the physical activities described, including standing, walking, lifting, carrying, pushing, pulling, reaching, bending, and occasional climbing.
- Ability to lift delivery cases weighing up to 50 pounds and stack items on shelves up to 72 inches high.
- Ability to drive for deliveries within a designated delivery area.
Responsibilities
- Operate equipment.
- Stock ingredients from delivery areas to storage, work areas, and walk-in coolers.
- Prepare products.
- Receive and process telephone orders.
- Take inventory and complete associated paperwork.
- Clean equipment and the facility approximately daily.
- Communicate with customers and coworkers to process orders in person and by telephone.
- Handle payments and make correct monetary change.
- Enter orders using a computer keyboard or touch screen.
- Unload ingredient and supply deliveries and stock items on shelves.
- Deliver pizzas, sides, and beverages within a designated delivery area.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
