Customer Service Rep (01070) 825 S State Rd.
About The Position
Domino’s Customer Service Reps provide friendly customer service and help prepare, process, and serve pizza orders. Team members receive in-store training and support from a manager or teammate. The role may be part-time or full-time and can offer opportunities to advance into management or franchise ownership. The position involves taking orders in person and by phone, handling payments and customer concerns, preparing food, maintaining food safety and portion standards, stocking supplies, operating equipment, and cleaning the store. It also requires communicating with customers and coworkers, completing inventory and related paperwork, and performing a range of physical tasks in varied store conditions.
Requirements
- Ability to comprehend and give correct written instructions.
- Ability to communicate verbally with customers and coworkers, including by telephone.
- Ability to add, subtract, multiply, and divide accurately and quickly; a calculator may be used.
- Ability to make correct monetary change.
- Verbal, writing, and telephone skills to take and process orders.
- Motor coordination between eyes and hands or fingers to make precise movements rapidly and accurately.
- Ability to enter orders using a computer keyboard or touch screen.
- Ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet quality-control standards, deal with people, analyze and compile data, and make judgments and decisions.
- Ability to perform the physical requirements of the job, including standing, walking short distances, lifting and carrying supplies weighing up to 50 pounds, pushing or pulling trays, occasional climbing, bending, crouching, and continuous reaching and hand use.
Responsibilities
- Demonstrate a friendly, positive attitude and provide great customer service.
- Take orders by phone and in person; receive and process telephone orders.
- Address customer concerns and communicate with customers and coworkers to process orders.
- Handle cash and make correct change.
- Upsell products.
- Make pizzas and prepare other products according to quality and portion standards.
- Follow hygiene and food-safety practices.
- Operate store equipment and use a computer keyboard or touch screen to enter orders.
- Stock ingredients and supplies from delivery areas to storage, work areas, and the walk-in cooler.
- Receive deliveries, prepare products, take inventory, and complete associated paperwork.
- Clean equipment and the facility, generally on a daily basis, and perform other cleaning duties.
- Perform outside tasks such as removing trash.
- Move and handle supplies, trays, and ingredients, including lifting, carrying, pushing, and pulling.
- Change prices on signs and perform occasional maintenance or other tasks involving stairs or a ladder.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
