Customer Service Rep(03301) - 43 Market St
About The Position
Customer Service Representatives (CSRs) politely greet customers in person and by telephone. They use the computer point-of-sale system to take orders and answer customers’ questions about products and service so they can best accommodate each customer. CSRs also assist with preparing food products and packaging, including boxes, bags, and utensils. They are trained to address product concerns over the phone and resolve non-complex customer issues without manager supervision. CSRs are expected to look professional and maintain the grooming standards specified in printed job aids located in the store.
Requirements
- Ability to navigate prompts on a computer point-of-sale system.
- Ability to answer questions about products and service.
- Ability to maintain the grooming standards set out in the store’s printed job aids.
Responsibilities
- Politely greet customers in person and on the telephone.
- Navigate the computer point-of-sale system to take orders.
- Answer customer questions about products and service to best accommodate them.
- Assist with preparing food products and packaging, including boxes, bags, and utensils.
- Correct product concerns over the phone and resolve non-complex customer issues without manager supervision.
- Maintain a professional appearance and meet the store’s grooming standards.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
