Customer Service Rep (07227) - 3508 SE 122nd Avenue

Domino's Franchise • Portland, OR

6d

About The Position

As a Customer Service Representative, you are primarily responsible for preparing pizzas for delivery, taking orders over the phone and in person, and maintaining the facility. This hourly store team-member role includes operating equipment, stocking ingredients, preparing products, processing orders, taking inventory, completing paperwork, and cleaning equipment and the facility. Orientation and training are provided on the job.

The work involves frequent standing and reaching, repeated hand and arm movements, and handling supplies and food products. Team members may unload deliveries using a hand truck, with cases weighing up to 50 pounds, and may need to climb stairs or a ladder for occasional tasks. The workplace includes hot ovens and surfaces, coolers, sharp edges, moving mechanical parts, food odors, cornmeal dust, and changing indoor and outdoor temperatures.

The description also provides duties and requirements for driver or store-management team members, including delivering products by car. These additional duties require a valid driver’s license and access to an insured vehicle; the posting does not specify that this particular Customer Service Rep position includes delivery duties.

Requirements

• Ability to understand and provide correct written instructions.
• Ability to communicate verbally with customers and coworkers to process orders by phone and in person.
• Ability to add, subtract, multiply, and divide accurately and quickly; a calculator may be used.
• Ability to make correct monetary change.
• Verbal, writing, and telephone skills for taking and processing orders.
• Motor coordination between the eyes and hands or fingers to make precise movements rapidly and accurately.
• Ability to enter orders using a computer keyboard or touch screen.
• Ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet quality-control standards, deal with people, analyze and compile data, and make judgments and decisions.
• Ability to handle the physical demands described, including standing, frequent reaching and hand use, and lifting deliveries weighing up to 50 pounds.
• For driver or store-management team members: valid driver’s license with a safe driving record meeting company standards; access to an insured vehicle that can be used for delivery; and navigational skills to read maps and locate addresses.

Responsibilities

• Operate store equipment.
• Stock ingredients from the delivery area to storage areas, work areas, and the walk-in cooler.
• Prepare products, including pizzas for delivery.
• Receive and process telephone orders and take orders in person.
• Take inventory and complete associated paperwork.
• Clean equipment and the facility approximately daily.
• For team members in driver or store-management positions: deliver products to customers, deliver flyers and door hangers, and navigate the delivery area.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed