Customer Service Rep
U.S. Legal Support•Houston, TX
•Hybrid
About The Position
U.S. Legal Support is seeking a Customer Service Representative who communicates effectively, thrives under pressure, and has a customer-first mindset. As a Customer Service Representative, you’ll act as the primary liaison between our clients and internal teams, ensuring a smooth and positive experience for all.
Requirements
- High school diploma
- At least 2 years of customer service experience
- Strong verbal and written communication skills
- Ability to multitask, prioritize, and adapt to various customer personalities
Nice To Haves
- Bachelor’s degree
- Experience in the service or legal industry
Responsibilities
- Provide administrative support to clients and internal departments
- Build and maintain strong client relationships with a focus on retention
- Communicate with clients via phone and email regarding documentation, requests, and updates
- Process and respond to emails, calls, and messages that require immediate attention
- Accurately log client interactions, inquiries, and resolutions in our internal database
- Follow HIPAA-compliant communication procedures, guidelines, and policies
- Proactively identify and resolve issues, ensuring client satisfaction
- Perform additional duties as needed
Benefits
- Medical
- Dental
- Vision
- Paid Parental Leave
- LifeLock
- Fun team activities
- Retirement benefits
- Paid time off
- 9 paid holidays
- Flexible spending accounts
- Commuter benefits
- Short-term disability
- Long-term disability
- Employee Assistance Program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
